Thank you for shopping with WANSHEN CULTURE MEDIA CO., LIMITED! We aim to ensure a smooth and efficient shipping experience for all our customers. Please review our shipping policy below for detailed information about shipping methods, rates, and delivery times.
1. Shipping Methods
We offer several reliable shipping carriers to deliver your order:
- USPS
- FedEx
- UPS
- DHL
- Other local carriers, depending on your region.
The carrier used will depend on the shipping destination and the size or weight of the order.
2. Shipping Rates
Shipping rates vary based on the delivery address, order size, and selected shipping method. The shipping cost will be calculated and displayed during checkout, allowing you to choose the best option for your needs.
We also offer free shipping promotions from time to time. Please check our website for any current promotions.
3. Order Processing Time
Orders are processed and shipped within 1-2 business days after the order is placed. You will receive an email confirmation once your order has been dispatched, including tracking information.
Please note that orders placed during weekends or holidays will be processed on the next business day.
4. Estimated Delivery Time
Delivery times vary depending on the shipping method and destination. The estimated delivery times are as follows:
- Domestic (within the United States): 3-7 business days
- International (outside of the United States): 7-14 business days
Please note that these are estimated times, and actual delivery may vary depending on the carrier, customs clearance, and other factors beyond our control.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your shipment directly through the carrier’s website.
6. Shipping Restrictions
- We currently ship to most countries worldwide. If your country is not listed at checkout, please contact our customer service team at [email protected] to inquire about shipping options.
- Some items may be restricted or subject to additional regulations depending on the destination. In such cases, we will contact you to provide further details or discuss alternative shipping arrangements.
7. Customs and Import Duties
For international orders, please be aware that your shipment may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office for more information on potential charges.
8. Shipping Delays
While we strive to ensure timely deliveries, there may be occasional delays due to unforeseen circumstances such as severe weather, carrier disruptions, or customs delays. We are not responsible for any delays caused by these factors, but we will do our best to keep you informed and assist with any issues.
9. Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue. In the case of damaged items, please retain all packaging materials for inspection by the carrier.